NextGenSwitch is an AI-powered call center and contact center solution designed for businesses that need modern voice communication and automated customer support. It combines telephony management, SIP infrastructure, IVR, call queues, agent tools, reporting, and AI-powered communication features in a responsive web-based platform.

The system includes an AI Virtual Voice Agent that can greet callers, answer questions, collect information, and route calls based on customer needs. AI capabilities also extend to call summarization, disposition notes, customer-intent detection, and automated support workflows.

Beyond voice communication, NextGenSwitch provides WhatsApp and Messenger automation with AI-based replies and knowledge-driven responses. The platform can also create support tickets automatically and route customer interactions according to detected intent.

With role-based permissions, activity logs, analytics, built-in ticketing, WebRTC softphone support, voicemail, call recording, and SIP management, NextGenSwitch provides a flexible foundation for businesses building an AI-assisted communication and support environment.

• AI-powered call center and contact center platform
• SIP trunk, extension, and DID management
• AI-enabled IVR and call routing
• Real-time call queue monitoring
• WebRTC softphone support
• Call recording and reporting
• Voicemail management
• AI Virtual Voice Agent for inbound calls
• AI-generated call summaries and disposition notes
• WhatsApp automation with AI-powered replies
• Messenger automation with intent detection
• Automatic support ticket creation using AI
• Knowledge-based automated customer responses
• Customer-intent-based call routing
• Built-in support ticketing system
• CRM-ready architecture
• Role-based permissions
• Activity logs and analytics
• Responsive modern interface
• Documented installation and configuration process

• Linux server or VPS
• PHP 8.1 or higher
• MySQL 5.7+ or MariaDB
• Composer
• SIP infrastructure such as FreeSWITCH, Asterisk, or Kamailio
• SSL certificate
• Cron support enabled on the server
• LLM provider API key for AI automation features, if required