PHP Contact Form & Ticket System

Build a professional customer support and contact workflow with this PHP-based ticket system. It is designed for websites and businesses that need to receive, organize, filter and manage customer messages from a centralized interface.

The system supports message routing by divisions, products and priorities, allowing customer inquiries to reach the appropriate support or business department. Administrators can also search messages using email addresses and ticket numbers.

Customer Support & Ticket Management

Customers can submit messages without creating a traditional account. The system generates unique secret IDs that can be used for following up on submitted issues.

Administrators can manage incoming messages from the message board, including replying to customers, closing issues and deleting messages.

File Attachments

Customers can attach files to their messages. According to the product documentation, attachments can be scanned through the OPSWAT Metascan API using multiple online malware-scanning engines.

Spam Protection

The system includes multiple layers of protection for incoming messages. It supports A.Kis.Met API integration in addition to spam detection provided by the email provider.

Automatic Responses

An autoresponder can automatically respond to incoming messages. You can also configure information about expected response times, working hours and days off.

Multiple Products & Departments

Businesses managing several products can route inquiries to the appropriate product support team. Multiple departments can also be configured, including sales, support, billing, affiliate and other custom departments.

Website Integration

The system can be integrated with WordPress, Drupal and HTML/CMS websites through an iframe-based integration approach.

Customization

The frontend supports multiple layouts and built-in styles. You can configure contact-form fields, themes, styles and CAPTCHA appearance according to your website requirements.

Administration

The backend includes message statistics, multiple administrator roles and database backup functionality. Different administrator permissions can be configured for actions such as replying, closing and deleting messages.

Installation

A simple installation wizard guides the setup process through three steps.

If you are looking for a PHP-based customer support, contact form and ticket-management solution, this product provides a broad set of features for managing customer inquiries from one interface.

• PHP-based customer support and ticket management system
• Customer message and ticket management
• Message routing by products, divisions and priorities
• Message search by email and ticket number
• File attachments for customer messages
• OPSWAT Metascan API integration for attachment scanning
• A.Kis.Met API spam protection
• Automatic email/message autoresponder
• Multiple products and support departments
• Multiple administrator roles and permissions
• Message statistics and reporting
• Database backup functionality
• Email integration including Gmail and Yahoo
• WordPress, Drupal and HTML/CMS iframe integration
• Multiple frontend layouts
• Five built-in frontend/backend styles
• Customizable contact-form fields
• reCAPTCHA customization
• Three-step installation wizard
• No customer registration required for submitting and following up on messages

• PHP-compatible web hosting environment
• Server environment capable of running PHP applications
• Database support required by the application
• Email account/provider configuration for email integration features
• Optional API configuration for spam and attachment scanning features
• WordPress, Drupal or HTML/CMS integration can be used where iframe integration is supported
• Review the vendor documentation for exact server and PHP version requirements before purchase