NextGenSwitch – Multi-Tenant AI Call Center
Multi-tenant AI call center with isolated PBX, smart IVR, voice agents, messaging automation, queues and campaigns.
NextGenSwitch – Multi-Tenant AI Call Center
Multi-tenant AI call center with isolated PBX, smart IVR, voice agents, messaging automation, queues and campaigns.
Overview
NextGenSwitch Multi-Tenant Edition is an AI-powered call center and communication platform designed for service providers that need to operate multiple independent customer environments from a centralized system.
Its multi-tenant architecture provides tenant isolation, with separate PBX, IVR, queue, routing, and AI automation configurations for each tenant. A centralized super-admin panel allows the platform operator to manage tenants while tenant-level roles provide separate owner, administrator, and agent access.
The platform combines core telephony capabilities such as SIP trunk management, extensions, DID routing, IVR flows, call queues, WebRTC softphone support, voicemail, call recording, and real-time agent and queue monitoring.
AI-powered communication features include a virtual voice agent for call handling, intelligent automation for WhatsApp and Messenger, AI-based ticket creation, and automated call summaries. The platform also includes messaging automation, voice broadcasting, outbound campaigns, click-to-call, support ticketing, and CRM-ready functionality.
NextGenSwitch Multi-Tenant Edition provides a foundation for service providers looking to operate a scalable cloud telephony and AI-assisted communication platform with multiple isolated tenants.
Features
- Multi-tenant architecture with tenant isolation
- Separate PBX configuration for each tenant
- Tenant-specific IVR, queues, and routing
- Tenant-level Owner, Admin, and Agent roles
- Centralized super-admin control panel
- AI Virtual Voice Agent for call handling
- AI-powered WhatsApp and Messenger replies
- AI-based automatic support ticket creation
- AI call recording summaries
- SIP trunk, extension, and DID management
- Smart IVR design
- WebRTC softphone support
- Call recording and voicemail
- Real-time queue and agent dashboard
- WhatsApp and Messenger automation
- Voice broadcasting
- Outbound calling campaigns
- Built-in support ticketing
- CRM-ready architecture
- Click-to-call functionality
- Role-based permissions
- Fully documented installation and configuration
Requirements
- Linux server or VPS
- PHP 8.0 or higher
- MySQL 5.7+ or MariaDB
- Composer
- SSL certificate
- WebRTC softphone support/configuration
- LLM provider API key for AI automation
- SIP/telephony infrastructure suitable for the platform
Other items by this author
| Category | Scripts & Code / PHP Scripts / AI |
| First release | 06 October 2026 |
| Last update | 06 October 2026 |
| Files included | Documentation |
| Tags | multi tenant call center , ai call center , ai contact center , call center software , multi tenant pbx , cloud pbx , voip softswitch , sip trunk management , did management , ivr system , ai voice agent , virtual voice agent , whatsapp automation , messenger automation , call routing , call queues , webRTC softphone , voice broadcasting , outbound campaigns , telephony platform , cloud telephony , php call center , ai communication platform , tenant isolation |
